Common queries answered

Frequently asked Questions

You can reach our customer service team by emailing us at We strive to respond to all inquiries promptly during our business hours.

Our customer service team is available to assist you Monday through Friday from 10 AM to 6 PM. We are closed on weekends and major holidays.

We aim to respond to all inquiries within 24 hours during our business hours. Please note that response times may vary depending on the volume of inquiries we receive.

At this time, Canvas Gifts Shop operates exclusively online, and we do not have a physical store location. However, you can shop our entire collection conveniently from our website.

When contacting us via email, please include your full name, order number (if applicable), and a detailed description of your inquiry or concern. Providing this information will help us assist you more effectively and efficiently.

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