Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To place an order with Canvas Gifts Shop, simply browse our website and add your desired items to your shopping cart. Proceed to checkout, where you’ll be prompted to enter your shipping and payment information. Once your order is confirmed, you’ll receive an email confirmation with details of your purchase.
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options. Rest assured that all transactions conducted on our website are encrypted and secure.
While we strive to fulfill orders promptly, we understand that circumstances may arise where you need to modify your order. You can request modifications within 1 hour of placing your order. After this time, we will need to assess whether modifications are possible. Please send an email to info@canvasgiftsshop.com with your order details, and we will do our best to accommodate your request. Please note that we are unable to cancel orders once they have been processed for shipping.
The delivery time for your order depends on several factors, including your location and the shipping method selected at checkout. Typically, orders within the USA are delivered within 3-7 business days after processing, while international orders may take 3-12 business days. Please note that processing times may vary, and delivery times are estimates provided by our courier partners. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your delivery.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and details of the courier company. You can use this information to track the status of your delivery and monitor its progress every step of the way.
In the rare event that you receive a damaged or incorrect item, please contact our customer service team at info@canvasgiftsshop.com within 2 days of receiving your order. We will arrange for a replacement or refund, depending on the circumstances.
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. During checkout, you’ll have the option to select your country and view available shipping options and rates.
While we do not offer refunds for change of mind or buyer’s remorse, we stand behind the quality of our products. If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order to initiate a return or exchange. For more information, please refer to our Refund and Return Policy section.
If you need to swap an item
Returns and Exchanges
To initiate a return or exchange, please contact our customer service team at info@canvasgiftsshop.com within 24 hours of delivery. Please include your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process and provide instructions on how to proceed.
Most items purchased from Canvas Gifts Shop are eligible for return or exchange, provided they are in unused and undamaged condition with original packaging intact. Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or incorrect.
In the event that you receive a damaged or incorrect item, please contact us immediately at info@canvasgiftsshop.com. We will arrange for a replacement or refund, depending on the circumstances. Please provide clear photos of the damaged or incorrect item(s) along with your order number for prompt assistance.
We ask that returns or exchanges be initiated within 24 hours of delivery. Requests made after this time may not be eligible for return or exchange. Please note that personalized or customized items may have specific return policies outlined in our Terms and Conditions.
Depending on the reason for the return or exchange, you may be responsible for return shipping costs. If the return is due to a damaged or incorrect item, we will provide a prepaid shipping label for your convenience. Please contact our customer service team for assistance with return shipping arrangements.
Once we receive your returned item(s), please allow 07 days for processing. We will inspect the item(s) to ensure they meet our return or exchange criteria and then issue a refund or send out the replacement item(s) as soon as possible. You will receive email notification once your return or exchange has been processed.
We understand that circumstances may arise where you need to modify your order. Here at Canvas Gifts Shop, we offer a limited window for order modifications. Within 1 hour of placing your order, you can request modifications by contacting our customer service team at info@canvasgiftsshop.com. After this time, we will need to assess whether modifications are possible. Please note that while we can attempt to modify an order, we may not be able to accommodate cancellations. We strive to fulfill orders promptly to ensure timely delivery to our customers.
If you have any additional questions or concerns about your return or exchange, please don’t hesitate to contact our customer service team at info@canvasgiftsshop.com. We’re here to assist you every step of the way and ensure a smooth and hassle-free process.